Refund policy
Refund policy
We offer a 100-Night Risk-Free Sleep Trial so you can try your Sleepow at home.
If you are not satisfied, you may request a return within 100 nights of receiving your order.
Because the body may take time to adjust to a new sleep product, we recommend trying the product for at least 14 nights before requesting a return.
The sleep trial applies to products used under normal sleeping conditions and not intentionally damaged.
To prevent abuse of the policy, the sleep trial is limited to one product per household.
How to Start a Return
To request a return, please contact us at omfysleep@my.com and include:
- Your order number
- The email used for the order
- A short explanation of the reason for your return
We may request photos of the product before approving a return.
If your return is approved, we will provide instructions on how to return your item.
Items sent back without first requesting a return will not be accepted.
Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.
Return Condition Requirements
To be eligible for a return under the sleep trial:
- The product must be returned in clean and hygienic condition
- The product must not be intentionally damaged or misused
- The product must not contain stains, odors, or significant wear
Returns that do not meet these conditions may be refused or partially refunded.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery and contact us if:
- The item arrived damaged or defective
- You received the wrong item
- Your order did not arrive due to a confirmed delivery issue
To process these requests, please provide:
- Your order number
- Photo or video evidence of the issue
Once approved, we will provide instructions for a replacement or refund.
Non-Returnable Situations
We cannot accept returns or refunds in the following situations:
- Products that have been intentionally damaged or misused
- Products returned without contacting us first
- Orders where the correct product was delivered according to the order details
- Returns that violate the sleep trial conditions
We reserve the right to deny returns or refunds in cases of suspected abuse of the return policy.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
Order Changes & Cancellations
Orders are processed shortly after they are placed.
If you need to modify your order details, please contact us within 4 hours of placing your order.
Once an order has entered processing, it may no longer be possible to cancel or modify it.
Need Help?
If you have any questions or concerns, please contact our support team at:
info@sleepow.store.
Please include your order number so we can assist you as quickly as possible.
